Shipping


Heffel Fine Art Auction House will arrange to have Property purchased at the auction sale packed, insured and forwarded to the Purchaser at their request, expense and risk pursuant to the Terms and Conditions of Business set out in the Auction Sale Catalogue.

The Purchaser is aware and accepts that Heffel Fine Art Auction House does not operate a professional packing service and shall provide such assistance for the convenience only of the Purchaser.

Using its discretion, solely as an accommodation to Purchasers, Heffel Fine Art Auction House will pack, on its premises, small objects that are not fragile and prints in unglassed frames. Larger works will be forwarded to a professional art transport company. All such works are packed at the Purchaser’s risk and then transported by a carrier chosen at the discretion of Heffel Fine Art Auction House.

All packing, handling and shipping charges will be at the Purchaser's expense.

Works purchased may be subject to the Cultural Property Import and Export Act of Canada, and that compliance with the provisions of the said Act is the sole responsibility of the Purchaser.

If you currently have an account with Heffel.com, use our web site to fill out an electronic Shipping Form.

Click here to fill out an electronic Shipping Form.

or Download the Shipping Form from our site (in PDF format) and print, complete, sign and fax it to us at
604-732-4245 or 416-961-4245.

Click here to download the Shipping Form in PDF format.


You will need Adobe Acrobat Reader to view this form.

Click here to download Adobe Acrobat Reader.

Auction House Property Shipping Policies

PRICES SUBJECT TO CHANGE

Packing Options

SOFT PACKED

Works will be glass taped, plastic wrapped, cardboard wrapped and labelled. All fees are exclusive of applicable taxes.

  • Works up to 75 united inches (height + width + depth = united inches) — $50 per work
  • Works 75 to 150 united inches — $100 per work
  • Works over 150 united inches — minimum $150 per work

HARD PACKED

Works will be glass taped, plastic wrapped, cardboard wrapped or divided foam packed in a custom wooden crate and labelled. All fees are exclusive of applicable taxes.

  • Works up to 75 united inches (height + width + depth = united inches) — $300 - $500 per crate
  • Works 75 to 150 united inches — $500 - $750 per crate
  • Works over 150 united inches — minimum $750+ per crate
  • International shipments as per international wooden packing restrictions may require ISPM 15 rules certified crating material to be used. Additional minimum $200+ per crate

Shipping Transportation Carrier Options

The Auction House may periodically offer consolidated ground shipments between the auction house’s offices in Vancouver, Calgary, Toronto, and Montreal.

Consolidated rates, in addition to the Packing Options outlined above, between our offices are as follows. All fees are exclusive of applicable taxes.

REGIONAL (maximum range of two provinces)

  • Works up to 75 united inches (height + width + depth = united inches) — $50 per work
  • Works 75 to 150 united inches — $100 per work
  • Works over 150 united inches — minimum $150 per work +

NATIONAL

  • Works up to 75 united inches (height + width + depth = united inches) — $75 per work
  • Works 75 to 150 united inches — $150 per work
  • Works over 150 united inches — minimum $250 per work +

Auction House Approved Third Party Carrier

The Auction House provides professional guidance and assistance in support of the Property Owner’s independent shipping requirements.

Additionally, the Auction House recommends the Property Owner contact the Auction House’s Approved Third Party Carriers directly to provide the greatest efficiency and to expedite their needs.

Please review our published Approved Insured Carriers and Brokers Schedule and Carrier Contact Listing for further information.

Insurance Options and Inclusion Terms

  • Lots are only covered by insurance under the Fine Arts Insurance Policy of the Auction House if the Property Owner so authorizes;

  • The rate of the insurance premium payable by the Property Owner is $15 per $1,000 (1.5%) of the greater value of the high estimate value of the Lot or the realized Hammer Price or for the alternative amount as specified in the Shipping Authorization Form for Property. The Auction House will charge a flat rate fee of $40 should the value be less than $2,500;

  • If the Property Owner instructs the Auction House not to insure a Lot, it shall at all times remain at the risk of the Property Owner who hereby undertakes to:

    • Indemnify the Auction House against all claims made or proceedings brought against the Auction House in respect of loss or damage to the Lot of whatever nature, howsoever and wheresoever occurred, and in any circumstances even where negligence is alleged or proven;
    • Reimburse the Auction House for all Expenses incurred by the Auction House. Any payment which the Auction House shall make in respect of such loss or damage or Expenses shall be binding upon the Property Owner and shall be accepted by the Property Owner as conclusive evidence that the Auction House was liable to make such payment; and
    • Notify any insurer of the existence of the indemnity contained in these Terms and Conditions of Business.
  • The Auction House does not accept responsibility for Lots damaged by changes in atmospheric conditions and the Auction House shall not be liable for such damage nor for any other damage to picture frames or to glass in picture frames;

  • The value for which a Lot is insured under the Fine Arts Policy of the Auction House in accordance with Condition B.2 above shall be the total amount due to the Property Owner in the event of a successful claim being made against the Auction House;

  • The Auction House does not offer insurance for ceramic works, frames or glass

    version 2016.11 © Heffel Gallery Limited

Frequently Asked Questions

Below are examples of the most frequently asked questions regarding shipping the artworks.
Please read these questions and answers to better understand the shipping process.

Still can't find the answer to your question?

Please contact us by email or call 1 (800) 528-9608 toll free in North America, (604) 732-6505 or after business hours on cellular (604) 418-6505 for assistance.


Answers

Once a piece is purchased with Heffel Fine Art Auction House, is it the responsibility of the purchaser or the auction house to facilitate transport?

It is at the sole discretion of the purchaser to decide how and with whom to ship their piece. However, Heffel can recommend professional packing companies to arrange to have property purchased at their online/live auctions packed, insured, and forwarded to the purchaser at the purchaser's expense and risk, in accordance with the Terms and Conditions of Business outlined on our website (www.heffel.com) and in our sales catalogues.

Works in Heffel's possession are not released to packing companies without a completed Shipping Form from purchasers, which can be completed online or from the inset form at the rear of our sales catalogues. Also, payment for works must be settled in full, 7 days from the close of the sale, before being released to packing companies.

Heffel does not operate a professional packing service and provides shipping assistance only for the convenience of the purchaser.

Please note: works not requiring transport may be picked up at the location of purchase any time during regular business hours.


I am a resident of a different province from that in which Heffel Fine Art Auction House conducted the auction, what provincial tax regime applies?

Taxes (HST/GST/PST) are applied based on the province to which the property is shipped and taken possession of by you. If you pick up the Property at one of our gallery locations, the taxes for the province in which the gallery is located will apply.


If customs/export documentation or insurance is required, who provides this?

The packing company which the purchaser has chosen or agreed to ship which will provide this service and coverage.


What are the conditions of tax exemption for fine art?

A piece(s) is only tax exempt (GST/PST) if it is being shipped outside of Canada.

In both cases proof of export, such as a shipping waybill, must be provided as evidence of transport outside of Canada or the province. Outside of the these circumstances, if the piece is being picked up in the province of purchase, both GST/PST/HST charges will apply.


If I am not shipping the piece but pickup the piece to take outside of Canada or the province via air travel, is it possible to obtain a tax refund?

In this case we must charge GST and PST at the point of sale.

In order to receive a GST federal tax refund on a work, you must complete a Canada Customs and Revenue Agency ~ Application For Visitor Tax Refund, which can be obtained via the Revenue Canada website. At the airport is a Canada Customs desk, they must stamp the receipt for the work (must be stamped before departing Canada) and the completed application form can be submitted to them at that time.

Please note: the tax refund form can be completed and posted back to Canada Customs from outside the country but the receipt for the work must be stamped before departing Canada.

In order to receive a PST provincial tax refund on a work, you must complete a Refund of Retail Sales Tax form for the applicable province where the work was purchased, which can be obtained via the Ministry of Finance website for the applicable province along with further information. This form must be accompanied by a copy of the receipt stamped by Canada Customs and posted to the return address on the form.

Please note: PST provincial sales tax can only be refunded if the work is permanently removed from the applicable province within a certain period of time from the date in which the work is paid. For example in the province of Ontario, PST can only be refunded if the piece is removed from the province within 30 days of payment on the work being settled.


I want my works shipped to an address that is different from my mailing address.

You have the option to ship your purchases to any address. In order to have your works shipped to an address that is different from your mailing address, you must fill that in on your shipping form, and sign the form. Please click here to view and download our shipping form.

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