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Below are examples of the most frequently asked questions regarding our Online Auctions.
Please read these questions and answers to better understand Heffel.com's Online Auctions.
Still can't find the answer to your question!
Please contact us by email or call 1 (800) 528-9608 toll free in North America, (604) 732-6505 or after business hours on cellular (604) 418-6505 for assistance.
What is an Online Auction?
Heffel.com's Online Auction is our monthly auction sale conducted over the Internet.
When does the Online Auction start and when does it close?
We start our monthly online auctions on the first Thursday of each month and begin to close the sale on the last Saturday of the month. Please note that we typically close our December sale earlier, before the Season Holidays. On both our home page and online pages we post a declining clock that displays the time remaining in the sale, subject to overtime.
What is the automatic 3 minute bidding extension?
There is an automatic 3 minute bidding extension if a bid is submitted on any lot within the last 3 minutes on the bidding clock. These time extensions will continue to occur until there is a 3 minute period during which no bidding takes place on any lot. Typically, overtime will last 20 to 40 minutes in extra bidding time.
How can I bid on the Online Auction?
To participate in our online auction, first you must register by going to our sign up page by clicking here. For those of you who are still uncomfortable with using secured encrypted connections for inputting your financial information, you can contact us by telephone or print out our sign up page and fax a completed copy to (604) 732-4245 for processing. Once Heffel.com has processed your registration, you will be emailed a paddle number for use with the password you created for online bidding. You will also be sent a bidding card by regular mail.
How can I register for bidding on the Online Auction?
Please go to our sign up page by clicking here. If you are uncomfortable with using secured encrypted connections for inputting your financial information, you can contact us by telephone or print off the sign up page and fax a completed copy to (604) 732-4245 for processing. Once Heffel.com has processed your registration, you will be emailed a paddle number for use with the password you selected for online bidding. You will also be sent a bidding card by regular mail.
Is it safe to input my financial information through the web?
We use VeriSign Secure Server ID 128-bit encryption and validation. This is the same security financial institutions use to protect their communications and financial information. Please click here for our online security certificate.
What are Heffel's standard bidding increments?
Bidding typically begins below the low estimate and generally advances in the following bid increments:
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$100 ~ 2,000
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$100
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$2,000 ~ 5,000
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$250
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$5,000 ~ 10,000
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$500
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$10,000 ~ 20,000
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$1,000
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$20,000 ~ 50,000
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$2,500
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$50,000 ~ 100,000
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$5,000
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$100,000 ~ 300,000
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$10,000
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$300,000 ~ 1,000,000
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$25,000
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$1,000,000 ~ 2,000,000
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$50,000
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$2,000,000 ~ 5,000,000
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$100,000
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How can I make a bid?
Click on the Bid Now icon next to the Lot you want to bid on. You will be re-directed to our Bidding Page. Here you can view the bidding history on the Lot and the next available bid. You are required to enter your Paddle Number and Password and then click on the Bid Now button. You will be prompted to confirm your bid. Once confirmed by you clicking on the yes button, your bid will be submitted. It is possible that someone else has already bid at the same amount seconds before your bid was submitted. In this rare event, you will be notified and you will have to go back to the Bidding Page and start the bidding process again.
What is an Autobid?
An autobid is like the live auction's absentee bid. It will allow you to bid on the same bidding foot increment to the amount you are prepared to bid up to. For example, if the current bidding on a Lot is $500 and you are prepared to bid up to $950, then you can input an autobid for $950. Our system will then accept your first bid at $550. If another bidder then bids $600, then our system will automatically submit a bid of $650 on your behalf. If there is no additional bidding, then you will be successful at the $650 hammer price.
How can I make an Autobid?
Click on the Bid Now icon next to the Lot you want to bid on. You will be redirected to the Bidding Page. Click on the Autobid icon. You will be redirected to the Autobidding Page. Autobid amount will be shown in the list. Select the amount you want to autobid for and click on the Autobid Now button. You will be prompted to confirm your autobid and after that your autobid will be submitted. Based on the current highest bid for the particular Lot, the system will create and submit the next bid on your behalf. (Please note: the auto bid feature takes into account that another bidder will be bidding against your bid and therefore only offers the option of every second bidding increment.)
How can I increase an Autobid?
You can increase your Autobid on Regisred Users page. Here you are able to increase the amount of any previously submitted autobids.
Can I bid by telephone?
Yes, we are pleased to arrange bidding by telephone if you are uncomfortable with or unable to bid by your computer. Please call us a few days before the auction closes to arrange telephone bidding. Click here to download Telephone Bid Form.
Can I place an absentee bid?
Yes, we are pleased to accept absentee bidding if you are uncomfortable with or unable to bid by your computer. Please call us a few days before the auction closes to arrange absentee bidding.
Click here to download Absentee Bid Form.
How can I have personal assistance in bidding?
Please call our offices toll free in North America at 1(800)528-9608 or at (604)732-6505 and we will be pleased to help you.
How can I see all my bids?
Please log on to heffel.com to view all your current bids.
Why do I have to refresh my web browser during bidding?
This will ensure that you are viewing the latest bidding and time data. We recommend that you view the development of our online auction at our Bidding Hot List, particularly during the final minutes of a sale. On the Bidding Hot List, I recommend that you select the 1 minute automatic refresh option at the top right of the page. This will automate the refresh process every minute. When new bids are submitted, they will appear in green. This is the best method to view which lots are creating the overtime extension during the final minutes of an auction.
How do I know when the auction is over?
You will see no time left on the clock on a currently refreshed online auction page. You will also view a statement that the auction is now closed for bidding.
I am the highest bidder. What's next?
Congratulations! Soon after the auction close we will send you a notification by email. An electronic invoice will be attached. A printed invoice will be mailed to you once we have received payment for your lot.
How do I complete payment for my purchases?
Payment can be made by bank draft, certified cheque or cheque. All cheques will require a wait period for the cheque to clear our bank prior to pick up or shipping of artwork.For amounts over $5,000 Canadian we suggest that you pay by wire transfer.
If you wish to pay by VISA or MasterCard, you may pay to a maximum of $5,000 Canadian if you are providing your credit card details by fax (in North America only) or to a maximum of $25,000 Canadian if the card is presented in person at our office. To request payment by credit card, please fill in and fax back the form attached to your successful online bidding confirmation email.
How do I pick up my purchase?
The Purchaser shall collect the Lot from our offices within seven (7) days from the date of the auction sale, after which date the Purchaser shall be responsible for all storage charges until the date the Lot is removed from the offices of Heffel.com.
Can I view my Statement of Purchase online?
Yes, your Statement of Purchase can be viewed by logging on to heffel.com.
I am a consignor. Can I view my Statement of Payment online?
Yes, your Statement of Payment can be viewed by logging on to heffel.com.
How can I search Heffel.com for available works?
You can search through Heffel.com for works for sale in our gallery, live or online auctions by clicking on the search icon in the menu.
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